INFORMATION-TECHNOLOGY-MANAGEMENT ACTUAL TEST - INFORMATION-TECHNOLOGY-MANAGEMENT TEST QUESTIONS & INFORMATION-TECHNOLOGY-MANAGEMENT ACTUAL EXAM

Information-Technology-Management actual test - Information-Technology-Management test questions & Information-Technology-Management actual exam

Information-Technology-Management actual test - Information-Technology-Management test questions & Information-Technology-Management actual exam

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WGU Information Technology Management QGC1 Sample Questions (Q48-Q53):

NEW QUESTION # 48
What is a benefit of in-house development and maintenance of information technology systems?

  • A. Allows for the fastest development time and ability to scale to new demand levels
  • B. Utilizes state-of-the-art technological resources without having to acquire and maintain them
  • C. Creates a better quality workforce by combining both technical and business skills
  • D. Increases financial savings because it costs less than outsourcing the work

Answer: C

Explanation:
* Benefits of In-House Development and Maintenance:
* In-house teamsgain deep knowledgeof the organization's business processes, enabling better alignment between IT systems and business needs.
* Combinestechnical expertise with business insights, resulting in a workforce that understands the company's unique challenges and opportunities.
* Why Other Options are Incorrect:
* A. Financial savings:In-house development often incurs higher costs due to salaries, training, and infrastructure.
* B. Utilizing state-of-the-art resources:This is typically a benefit of outsourcing, not in-house development.
* D. Fastest development time:In-house development is often slower compared to outsourcing due to limited resources.
References and Documents of Information Technology Management:
* "In-House vs. Outsourced Development: A Comparative Analysis" (Forrester).
* ITIL Service Design and Workforce Development (Axelos).


NEW QUESTION # 49
Which two benefits does RFID tagging offer for supply chain management? Choose 2 answers.

  • A. Tracks a product's journey from manufacturing facility to store
  • B. Discards inconsistent, incorrect, or incomplete information
  • C. Automates the different activities of the supply chain
  • D. Serves as a unique product identifier

Answer: A,D


NEW QUESTION # 50
Which business layer determines which products or services are being sold and to whom?

  • A. Strategy
  • B. Systems
  • C. Operating
  • D. Corporate

Answer: A

Explanation:
* Definition of Strategy in Business Layers:
* Thestrategy layerfocuses ondetermining products or services, target customers, and competitive positioning.
* It involves defining the organization's long-term goals and the means to achieve them in alignment with market needs and opportunities.
* Why Strategy is Key to Product/Service Decisions:
* Guides resource allocation to achieve competitive advantage.
* Determines value propositions, customer segmentation, and market focus.
* Incorrect Options Analysis:
* A. Systems:Focuses on technology infrastructure, not business direction.
* B. Operating:Deals with day-to-day operations, not strategic decisions.
* C. Corporate:Relates to governance and overarching organizational management, not product
/service specifics.
References and Documents of Information Technology Management:
* "Business Strategy Fundamentals" (McKinsey & Co.).
* ITIL 4 Service Strategy Practices (Axelos).


NEW QUESTION # 51
A hospital has implemented several new software systems and has chosen to implement ITIL to maintain and continually improve services. Which need influenced the hospital's decision to implement ITIL?

  • A. Increased access to global vendors
  • B. Increased access to global consumer
  • C. Increased dependence on human interaction
  • D. Increased dependence on technology

Answer: D

Explanation:
* Understanding ITILITIL (Information Technology Infrastructure Library) is a framework designed to standardize IT service management (ITSM) and ensure efficient and quality delivery of IT services. It helps organizations align IT services with the needs of the business and supports continuous improvement.
* Scenario Analysis: Hospital's New Software Systems
* The hospital has implemented several new software systems, indicating a shift towards a more technology-driven approach.
* Hospitals rely heavily on technology for patient care, administrative management, and operational efficiency. Examples include electronic health records (EHRs), patient monitoring systems, and diagnostic tools, which are technology-intensive.
* ITIL's Relevance in Hospitals
* ITIL enables systematic management of IT services, ensuring reliability, efficiency, and continuous improvement.
* ITIL addresses the challenges of technology dependence by offering best practices for managing service delivery, minimizing downtime, and ensuring compliance with regulatory standards (e.g., HIPAA).
* Why Option C is Correct (Increased Dependence on Technology)
* As the hospital integrates more software systems, it becomes increasingly reliant on technology to support critical operations.
* ITIL provides the hospital with a structured approach to manage this dependence effectively, ensuring robust IT service management processes and reducing the risk of service disruption.
* Why Other Options Are Incorrect
* Option A (Increased dependence on human interaction):Hospitals aim to reduce manual processes with technology; ITIL supports this automation rather than increasing human dependency.
* Option B (Increased access to global consumers):While ITIL improves service quality, its primary focus is not expanding global consumer access.
* Option D (Increased access to global vendors):ITIL does not specifically address vendor relationships but focuses on internal IT service processes.
References:
* ITIL Foundation Handbook (Axelos)
* IT Service Management Best Practices, ITIL v4
* "ITIL and Healthcare IT" - Whitepaper by Axelos


NEW QUESTION # 52
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

  • A. Analyzing
  • B. Distributing
  • C. Reporting
  • D. Predicting

Answer: C


NEW QUESTION # 53
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